Frequently asked Questions (FAQs)
We specialise in pants designed with relaxed silhouettes, comfortable fits, and timeless colours. Our collections focus on bottoms.
We currently ship throughout Australia.
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas.
Orders are processed within 2–3 business days (Monday–Friday).
After processing:
- Transit time: 4–9 business days (Monday–Friday)
- Total estimated delivery time: 6–12 business days
Delivery times are estimates and may vary due to carrier delays or external factors.
We offer free shipping on all AU orders, with no minimum purchase required.
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your delivery progress.
We also have a dedicated Tracking Page on our website where you can enter your tracking number to check the latest status of your order at any time.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To be eligible: The item must be unworn or unused
- Tags must be attached
- The item must be in its original packaging
- Proof of purchase is required
To start a return, contact us at info@akiclothing.com
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@akiclothing.com so we can review the issue and provide assistance.
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved:
- Refunds are issued to your original payment method
- Processing occurs within 10 business days
- Your bank or card provider may require additional time to complete the transaction
If more than 15 business days have passed since refund approval, please contact us at info@akiclothing.com