We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@akiclothing.com
If your return is accepted, we'll send you instructions on how and where to send your package back to our warehouse. Please note that the customer is responsible for arranging and covering the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
If your item arrives defective, damaged, or incorrect, we will cover the cost of return shipping in full. If you are returning an item because you are no longer satisfied with your purchase, the return shipping cost is the responsibility of the customer.
You can always contact us for any return question at info@akiclothing.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@akiclothing.com
Contact Information
Store name: Aki Clothing
Company name: Novyx Studios
Company Address: 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore, 409051, Singapore
Warehouse Address: 8 Durian Place, Wetherill Park, NSW, 2164, Australia
Company nr: 53514716C
Phone: +61 468147466
Email: info@akiclothing.com
Monday to Friday | 09:00 – 17:00 (GMT+10)
Weekends | 11:00 – 16:00 (GMT+10)
We aim to respond to your inquiries within 24 hours.
